RingCentral Reviews

RingCentral Fax Reviews

RingCentral Fax is a very solid option for a fax service, giving one access to extremely useful and intuitive features for all their faxing needs. Online support is also a major strength for RingCentral. The major drawback, though, is a distraction for fax-only use generated by the voice service aspect of the company’s wider array, a distraction reflected in the mobile apps and web interface for desktop.

Plans and Pricing

Let us begin with the basics of cost breakdown for RingCentral Fax. The service offers four different tiers of pricing to choose from. The base package begins at 500 pages a month for $7.99 every month, which is billed by the year. This package can also be purchased on a monthly basis for $9.99 per month. Further pages beyond the 500 will cost 5.9 cents per page. Moving up, RingCentral’s Fax1000 plan costs $12.99 a year, or you can opt for $17.99 every month. The extra pages on this package cost 4.9 cents each. RingCentral Fax does also give the option for a 30-day free trial for each plan.

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Setup

Your options for a fax number range from a toll-free number, vanity number, or local phone number. The option for a toll-free number or vanity number with letters, numbers or symbols is rather unique among fax services. The latter will cost a simple $30 as a setup fee. Also unique to RingCentral is their walkthrough of the process to transfer from an existing fax number to the online service. It is typical for other services to necessitate a call to the company in order to conduct such a transfer.

RingCentral Fax offers you a bit more specificity in your local number, allowing you to pinpoint exact towns and cities without the need for an area code. You’ll choose your number, and then enter contact information, payment and billing information, and select your monthly or annual payment plan. The service will require a separate verification through your mobile phone in order to fully authenticate your identity. Finally, you’ll reach the end of the process for the setup of the 7-day free trial by activating your account though a link in your email. After clicking on the link, you’ll be prompted to create a password, PIN number, and finally a security question. The PIN is rather confusing, as you are told it is used for voicemails, despite the service being specifically fax only.

Your fax number will be used for regular logins. RingCentral requires a very strong password, more so than many other services, compelling you to supply a password with both a capitalized letter and a number.

Following your first login, an express account setup will being, prompting you to enter any company information to your account along with your basic information, such as name, email and time zone. A very slick walkthrough will be provided to outline how to send and receive faxes with your new account. You will further be prompted to utilize iOS and Android apps as well as more apps made for Mac and PC. The mobile apps will only facilitate the reception of faxes, whereas the desktop apps are used both for sending and receiving faxes as well as adding your own personalized cover page or setup a fax delivery.

Here one begins to run in to some of the more cumbersome aspects of the RingCentral setup. To give an example, in the case of a simple fax-only account, the section for account information encourages you to confirm your extension info, which is only applicable for a unified communications subscriber, and has little to do with a basic fax-only account. Essentially, this means the interface prompts you with options that are of no use to a fax-only subscriber, creating a very cluttered system. Such references to the voice service are scattered across the service’s interface by the web, the mobile apps, and the desktop apps as well as an abundance of help files.

RingCentral Fax Interface

As previously touched on, the web interface for RingCentral Fax is setup so as to be universal to every service of the company, combining fax with the voice and unified communications aspects which RingCentral offers. For a simple fax account, these various useless additions become extremely distracting, making it harder to get to what a fax subscriber needs, especially when considering how poorly the fax-specific options are outlined. The fax-only options are nearly hidden in to the far right of the web display, requiring a bit of hunting to track down what you’re looking for.

The app becomes even more cluttered. Once opening the iOS or Android app, it becomes abundantly clear that both were designed for the unified communications services that RingCentral offers, rather than the fax services. At the very onset of a perusal of the application, the welcome screen is very quick to tell you all about your ability with the RingCentral service to put your business phone number on display for calls, texts, and faxes even when you’re not at your desk. While this is certainly useful for some customers, a fax-only subscriber would care very little. Tapping through the six total welcome screens in the app, only one of them is remotely related to the fax service. This could quite easily cause a bit of confusion for a first time user of the app, perhaps even causing them to wonder if they downloaded the correct application.

To put a more positive spin on the interface, the settings section does offer a few very unique features that sets RingCentral apart from other service options. For example, only RingCentral will provide you with the option to receive notifications by both email and SMS for the sending and reception of faxes. The app will also allow you to set a custom cover page and enter any numbers you might like to block.

To return to the web interface, it is outfitted with a handy navigation bar design in order to easily move around the website. From this bar, one is able to move between sections, such as your account overview, recent messages and calls, inbox, outbox, sent box, and deleted items folders, a call log, settings, billing, tools, and app downloads. Again, it must be repeated that the icon for sending faxes is rather hard to identify over in the far right side of the navigation bar. This tiny little paper icon is very easy to miss, creating a fair amount of frustration for first time fax-only subscribers.

File Format and Cloud Support

RingCentral offers a large amount of file formats, giving users a gratuitous 40 selections for the service. There is, however, a lack of support for OpenDocument files. A handy benefit, which tends to be uncommon in other services, is the ability to easily navigating and handle files accessed from web storage such as Dropbox, Box and Google Drive programs. To go even further, RingCentral is fully outfitted for Google for Work, a very convenient aspect for the service. However, it must be said that other services such as HelloFax offer a wider rather of support, such as support for Evernote and OneDrive, and allows inbound fax cloud storage. As such, RingCentral falls a bit flat in cloud storage integration.

Android and Windows Apps

Moving on through the initial walkthrough, RingCentral moves on to give you with an option to download further applications, all free, for iOS and Android devices. The walkthrough also prompts you with downloads for the Mac and Windows desktop apps. The Android and iOS apps face many of the same problems that the web interface does. Each app has a similar interface to the other, and the design by and large again favors those customers who opt to use the voice service, rather than those among us who choose to only utilize RingCentral Fax.

For the Android app, there is a decent amount of functionality, giving users an easy way to download incoming faxes straight from the cloud. Such faxes can then quite simply be viewed and emailed on, or forwarded as another fax, should the user so desire. However, beyond that the app offers little in the way of fax management, lacking any sort of tagging or sorting system. Once again, this app is similarly cluttered with options for all RingCentral communications options, mainly voice, making it a bit complicated for a fax-only user.

Many of these issues are carried over into the Windows desktop application. The app itself is rather slim, using up only a slight slip of your screen to operate, similar to a common messaging application. The app includes notifications of incoming faces, alerting you with an on-screen pop-up whenever a new fax is received at your number. There is, however, a bit of a delay between the time of the notification and the actually reception of the fax in both the RingCentral web inbox and the users email. In order to view a fax, one simply must click on it to open it in a PDF reader.

Sending and Receiving Faxes

This process is very well outlined from the outset of the service. RingCentral almost immediately walks the user through the ins and outs of both sending and receiving faxes. In similar fashion to various other services, users are provided with the option to send a fax by email by simply utilizing the personal fax number @rcfax.com. Users can also opt to send using the web interface as well as both the mobile and desktop applications.

When a fax is received, the email option enters the user’s inbox in the form of a PDF, although the user may instead choose for a simple notification email with no PDF attached. The faxes will also appear in the Messages tabs of both the web interface and mobile applications. This is the very same Messages tab which would be utilized for voicemails should you also choose to be a unified communications RingCentral Office subscriber. This Messages tab is again used by RingCentral to drop you any voice messages which may be in some way related to your account. For example, RingCentral might notify you here of a password change or some other sort of account activity.

The layout for actually sending a fax is one of the positive elements of RingCentral’s fax service, offering a very user-friendly template. This process begins by being prompted by RingCentral to offer the fax number for the recipient, which can be done either manually or through your contact list found in RingCentral, which can be added to using a CSV file. In order to select a cover page, one will click a checkbox found below. The cover page will be selected from thirteen different templates, though you will not choose your own design. Following this, the user will pick the file or files which they would like to attach and fax. This file can be chosen from your computer’s internal files as well as opting to use Dropbox, Box, or Google Drive cloud storage for the retrieval of the file to be faxed.

From there, the user will choose to either send the fax immediately, or opt to send at a scheduled date and time. The option to schedule the sending of a fax is fairly unique to RingCentral, creating a rather helpful and powerful aspect of the service.

RingCentral, though it does offer quite a few positive aspects such as those listed above, trips itself up by failing to offer fax-specific functionality. There is no option to manage inbound and outbound faxes, such as the ability to tag and search faxes, or even sort according to whether the faxes are inbound or outbound.

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Conclusion

RingCentral Fax service has quite a lot going for it. The service gives users a diverse set of features as well as solid mobile and cloud support. The ability to schedule the sending of faxes is a very unique and beneficial tool for many businesses. The bottom line truly comes down to whether or not the user is willing to work around the other services provided by RingCentral in order to navigate a cluttered interface to the fax services.

RingCentral Phone Reviews

RingCentral is a popular VoIP service that is built for businesses. Through their packages, you can get unlimited talk time, a toll-free number, and can also enjoy unlimited texting. Users have also found RingCentral a great product for conferencing as the service allows for mobility. Different packages will give varying levels of functionality for the conferencing feature. You can increase the number of users by selecting higher tiers of the service. This company is generally known for providing affordable packages that are very rich in features. The reception of their service has been overwhelmingly positive.

Although it is marketed as a service for all businesses, it is more specialized for SMEs. RingCentral packages come with lots of features that smaller companies would need such as a caller ID and callback. The conferencing feature might also not be suitable for large businesses as they typically have a lot of staff, and have many locations.

The company’s prices are quite low, especially considering the level of functionality offered. Their products can be integrated with other popular apps and services such as Gmail, Microsoft, and Glip. Its integration with popular services has made it more convenient as a VoIP communication and collaboration service.

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Company Overview

RingCentral is not the best-known provider of cloud-based communication and collaboration solutions. Regardless, it is an award-winning company that offers great services at great prices. The company was started in 1999 and has since grown to have its own network backbone on three continents: the USA, Asia, and Europe. Its headquarters are located in Belmont, California.

In its earlier years, the company was focused on smaller businesses but has now expanded to offer services to medium and large firms. That said, small and medium-sized enterprises are more likely find their cloud-based service suitable for their needs. Larger companies may need a service with greater functionality.

Presently, more than 300,000 companies around the world make use of RingCentral products.

Plans

RingCentral offers three pricing options: Standard, Premium, and Enterprise. Charges depend on the option you pick and the number of users. The prices start from $19.99 per month for each Standard user. Premium users will have to spend $34 on the service and Enterprise plans will cost you $44 per user. These are all monthly prices.

All plans offer unlimited calls, a mobile app, and call management features. Toll-free minutes and the capacity for online meetings vary among the three levels. Standard users get 1,000 toll-free minutes, Premium subscribers get 2,500 minutes, and those on the Enterprise plan get 10,000 minutes of toll-free calls in a month.

The online meeting capacity is 4 for Standard, 25 for Premium, and 50 people for the Enterprise plan. Standard subscribers will not be able to enjoy the automatic call recording feature. With all these plans, you can purchase additional features for an extra fee.

If you are not certain which plan would be suitable for you, the company allows a trial period of 30 days. That way, you can be able to decide which tier to subscribe to. Generally, the Standard plan will suit all small businesses that only have a single physical location.

Compared to its competitors, RingCentral offers reasonable rates. They keep updating their features to compete favorably with other similarly priced services. Aside from the features mentioned, users can also enjoy callback, call forwarding, caller ID, and call routing. The products can integrate well with other apps. To add convenience to your cloud-based communication system, the service even allows users to sync their RingCentral contacts with their Gmail accounts, and text people through the same service.

User Experience

RingCentral uses a simple interface. Procedures on the service are handled by a wizard, and this makes it easy for people to use their products. Adding users to your plan is quite simple. It involves five steps, all of which are guided by the wizard. You will need to select a state and city for the issuing of the DID phone number then you can choose what type of phone to get for the new user.

Through the interface, these users can be divided into groups, depending on your preference. Some can handle customer care for your company while others can handle corporate calls. The auto attendant function can make it easier for your callers to find the correct department. It will take them through menus and eventually, connect them to a real person in your company. This can help you reduce the need for call transfers.

It is also quite simple to redirect users to voice mail in case they call on holidays or after working hours. Handing call routing through their platform is simplified by their inclusion of an IVR tree. The IVR editor gives you a visual representation of the call routing and the various menu options available. This Graphical User Interface can allow you to edit any part of the tree that needs changes.

RingCentral is integrated with Glip. Users can communicate over the application and even video chat. The advantage of the Glip user interface is that you can communicate in teams of people who do not use RingCentral services. The app can be used on Windows PCs, Mac PCs, and Android 4.4 or higher smartphones. Versions below Windows 8.0 cannot make use of this functionality. To add someone to your Glip team, you only need to send them an email.

An extra advantage of using Glip is the fact that you can synchronize your service with Google, Microsoft, Evernote, and One Drive. Through the app, you can access your contacts, task list, and calendar. This integration has been criticized by users since its functions overlap with those of the Meeting Feature. Many users have had a hard time trying to figure out how to use the functions offered by both features. RingCentral is likely to eliminate the Meeting function altogether in light of all the complaints.

Besides Glip, RingCentral integrates seamlessly with DropBox, Google Apps, Box, Salesforce, and Desk.com. Some of these integrations are only available in higher subscriptions.

Pros of RingCentral

  • Affordable Service: Although they offer an exceptional product, RingCentral does not charge highly for their services. Their basic plan only costs $19.99 per month for each user.
  • Allows for Flexibility: With RingCentral, you don’t have to miss your business call since you can get them right through your mobile phone. In your office, you can send texts over your PC and even through your Gmail account.
  • Has a simple User Interface: The configuration of their products is done through a wizard on their user interface. That way, nothing on their service can confuse you. They have also incorporated an IVR tree editor that allows you to see the call routing of your company. Through the IVR tree, you can edit the routing configurations to achieve a personalized service. You can add new users to your plan easily by following the configuration wizard.
  • Continuously Update their Features: RingCentral offers a lot of features in their products. Some of these are callback, caller ID, call forwarding and call recording. You can even hold online conferences with their plans since they can accommodate a number of users. In addition to the features already offered, the company updates their services to win more users continuously. For example, they integrated Glip functionality to improve the collaborative and communication experience of their users.
  • Security: All communication made through RingCentral is transmitted through secure lines. The company encrypts all messages as a way of ensuring all communication is made very securely.

Cons of RingCentral

  • Expensive Phones: Although the service is reasonably priced, their phones are very expensive. Competitor companies offer phones at a much lower price.
  • Glip and Meeting Functions are Confusing: Apparently, the company’s integration of Glip was not very well thought out since its functions overlap with the Meeting feature. This has caused great confusion to users of the service. That said, the company is aware of the situation and is working to correct it. We should get an update soon.
  • Lacks High-End Features: Large companies will find this service lacking in many of the high-end features. However, small and medium-sized companies will find it sufficient for their needs. Such companies can simply upgrade their accounts in case one tier does not suit them.
  • Poor Customer Support: RingCentral has a customer service that is very unhelpful. In case you encounter trouble with their products, you will have to wait in long phone queues. Their email support service is also very slow. For technology products, good customer support is important for proper implementation of the programs.

Final Verdict

RingCentral is a great service that offers affordable cloud-based communication and collaboration products. Their prices start from $19.99 and go all the way up to $44 per month for each user. With all payment plans, you will have unlimited talk time and lots of call management features. The different plans suit various sizes of companies. In addition, you should consider the number of offices you have. If you run a small company with a single location, you will find the basic plan more than enough for your needs.

RingCentral can easily integrate with many other popular apps, and this makes it very convenient. You might have to pay extra to access other app integrations, and even more for specialized features. Some of the apps that can be integrated with RingCentral include Glip, Evernote, and OneDrive.

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Like all other products, RingCentral has it strong and weak points. SMEs will find that the pros heavily outweigh the cons. The biggest disadvantages of this company are its poor customer service and its few options. That said, its wealth of positive points make these minor issues.

We would recommend this service to SMEs with few locations.